Delete account

Delete your RunOutNow account and data

You can delete a RunOutNow account from the Android or iOS app or request deletion without the app.

In the app: open Settings, go to Account, choose Delete account and confirm.

Without the app: email support@run-out-now.com with the subject "RunOutNow account deletion". Tell us the email linked to your account or its account code. If the account has no email and you cannot find its code, tell us which store you used to subscribe so we can explain how to verify ownership. Do not send passwords, sign-in codes or full card details. We may ask for proof that you own the account before deleting it.

Deletion removes the account's email, clothing profile, synchronized run journal, sign-in sessions and account access. In-app deletion also clears that account's local journal. A web request cannot erase files on a device that is offline; clear RunOutNow's app data or uninstall it to remove remaining local files.

Purchase records are retained for payment verification, refunds and preventing duplicate claims. They are detached from the deleted account but are not fully anonymous. No fixed deletion period currently applies to these purchase records. Technical logs and backups may be retained separately, as described in our Privacy policy. Once deletion is completed, the old journal and profile cannot be recovered.

Account deletion does not cancel a subscription. To stop future charges, cancel through Google Play or Apple, depending on where you subscribed. You can request deletion whether or not you have already canceled renewal.

An eligible active purchase may later be linked to a new guest account only after you confirm that action in Restore purchases. This creates a fresh account and does not restore deleted data.